Privacy Policy

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, business address)
• Company name and business information
• Payment and billing information
• Communication preferences
• Any information you provide when using our services

1.2 Business Information

In the course of providing our virtual assistant services, we may access and process business information, documents, and data that you share with us or grant us access to.

2.1 Service Delivery

To provide virtual assistant and administrative services as agreed

2.2 Communication

To communicate with you about services, invoices, and updates

2.3 Legal Compliance

To comply with legal obligations, including accounting and tax requirements

2.4 Business Improvement

To improve our services and understand client needs

We process your personal data on the following legal bases:

3.1 Contract Performance

Processing is necessary to fulfil our contractual obligations to you

3.2 Legitimate Interests

Processing is necessary for our legitimate business interests, such as improving services

3.3 Legal Obligation

Processing is required to comply with legal or regulatory requirements

3.4 Consent

Where you have given explicit consent for specific processing activities

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure password-protected systems and encrypted communications
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure storage of physical and digital records
• Confidentiality agreements with all team members

We do not sell or rent your personal data. We may share your information with:

5.1 Service Providers

Third-party tools and platforms necessary to deliver our services (e.g., cloud storage, project management tools)

5.2 Professional Advisors

Accountants, lawyers, and auditors where necessary

5.3 Legal Requirements

When required by law or to protect our legal rights

All third parties are required to maintain appropriate security measures and use your data only as instructed.

We retain your personal data only for as long as necessary:

• For the duration of our business relationship
• To comply with legal, accounting, and regulatory requirements (typically 6-7 years for financial records)
• To establish, exercise, or defend legal claims

After this period, we will securely delete or anonymize your data.

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Our website uses essential and optional cookies to improve your browsing experience and help us understand how visitors use our site. You can manage or disable cookies at any time through your browser settings.

Our communications may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. The "Last updated" date at the top of this policy indicates when it was most recently revised.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.